Principal purpose of role

To ensure customers' orders and Sales Sample orders are fulfilled accurately and on time using all available tools at their disposal to ensure the order is processed and delivered correctly through effective communications and management of expectations.

Monitoring customer satisfaction and taking appropriate action to maintain and improve service levels.
Ensuring our values are demonstrated through proximity in the support of the Retail and Out of Home Team with requests and enquiries

Main tasks and responsibilities

1. Working towards level 3 apprenticeship

2. Receiving sales orders & Samples by email, fax, EDI and phone. Identify material number(s), quantities and supplying depot and enter onto SAP. Process Premier Foods, AB world Foods, Seaham non retail.

3. Check stock availability and notify haulier as appropriate, according to whether frozen or ambient and country of destination.

4. Raise delivery note and transmit to shipping point, verifying batch number and monitor process to ensure customer needs are met.

5. Organise transport and relevant export documentation.

6. Raise invoice when goods have been despatched, after amending delivery note if necessary.

7. Handle and resolve all customer queries on deliveries and invoicing.

8. Monitor stock levels at outside warehouses and take corrective action as necessary.

9. Process and arrange dispatch of sample orders for new and existing customers.

10. Follow through of all samples order to successfully delivered

11. Analysis of sample resulting in sales.

12. Sales support provide customer service level reports

13. Receive customer complaints and ensure they are resolved quickly and sympathetically, keeping the customer informed at all stages of the process.

14. Housekeeping of orders from processing to invoicing.

15. Gain an understanding of the Production plan.

16. Support teams within functions outside Customer Services & Sales Team with their enquiries.

17. Support the Customer Service Team in times of annual leave.

18. Highlight potential issues and shortages to Customer Service Manager.

19. Support CSM during annual leave with responsibilities within office and out of hours.

Primary interaction is with Customers of Mission Foods and the Commercial Team. Also close liaison with planning, warehouse logistics, hauliers third party warehouse.

Principal purpose of role

To provide pro-active support to the HR function in all HR related administration and company procedures including facilities work. Working closely with the full time HR Coordinator and the HR Officer, you will work together to ensure a high quality HR service is delivered to the business.

Main tasks and responsibilities

HR related responsibilities

• Provide administration support for all HR processes, including recruitment, training, transfers and leavers to ensure the smooth running of the HR department.
• Assist in creating and maintaining HR records, both computerised and manual so that accurate information is kept. Includes staff files, staff leaver files and training records.
• Maintain Company organisation charts.
• Assist with the control and recording of Holiday requests.
• Assist with producing and recording Maternity, Paternity & Parental leave communication.
• Update and maintain personnel database as necessary.
• To assist with preparation of weekly/monthly payroll information.
• Arrange weekly OHN appointments.
• Maintain noticeboards – update on regular basis.
• Collate ad hoc data, statistics and reports to individuals and departments to meet specified requirements.
• Assist with induction and integration for new hires, including the creation of personnel files and checking of required documentation, entering of new starters details on the SAP and Kronos systems and completion of probationary reviews.
• Update company website- vacancies

Facilities related responsibilities

• Set up and maintain allocation of staff personal lockers and swipe cards.
• Light reception duties including greeting visitors and following sign-in procedure.
• Liaise with caterers & machine vendors, co-ordinating supply and re-stocking.
• Face to face or telephone staff queries and contact with all levels of staff.
• Sort and issue mail and sending invoices to Accounts department.
• Frank outgoing mail / arrange couriers on ad-hoc basis.
• Monthly locker inspections.
• To assist with ordering uniforms and Company business cards for new starters where necessary.
• Other general ad-hoc duties.
• Ordering of stationary/ first aid/ water supplies

Apprenticeship
• Complete 2 year apprenticeship in line with agreed modules specifically in relation to
Human Resources.
• Work closely alongside tutor to ensure agreed deadlines and units are met.

Principle purpose of the role

·       Seek- out, develop and deliver savings initiatives and maximise benefits from leveraging spend across sites and countries.

·       Collate and analyse category spend data, develop and implement strategic sourcing plans

·       Utilise knowledge of the external marketplace across suppliers, customers and competitors

·       Manage procurement activities for the category from sourcing to award

·       Develop relationships with site managers and teams to enable engagement and alignment with purchasing strategies 

*Please note this is a 12 months fixed term contact*

Principle purpose of the role

To implement best practice & support Site & Business strategies through the development & involvement of team & individuals, ensuring achievement of Key Performance Indicators (KPI) through continuous improvement. Maintenance of fabric of the building and plant and machinery. Day to day production decisions for the effective running of the factory.